365huat Privacy Policy – Personal Data Protection for Malaysian Players

This Privacy Policy explains how 365huat ("we", "platform") collects, uses, stores, discloses, and protects the personal information you provide when using our platform. It also outlines your rights in relation to that data and how to contact us should you have any enquiries.

We respect the privacy of every Malaysian player and are committed to handling your personal data responsibly, in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international industry best practices. By using the 365huat platform, you confirm that you have read and understood this Privacy Policy.

If you disagree with any aspect of this policy, please discontinue use of our platform. We encourage you to read this document in full to understand your rights and protections as a 365huat user.

365huat collects several categories of personal data depending on how you interact with our platform. A full breakdown is provided below:

2.1 Data You Provide Directly

• Registration Information: Full name, date of birth, email address, Malaysian phone number, and encrypted password
• Identity Verification (KYC): Copy of MyKad or Malaysian passport, facial image for verification
• Payment Information: Payment method details (Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, Maybank2u, CIMB Clicks) — we do not store full card numbers
• Communications: Messages you send to the 365huat support team via live chat or email

2.2 Automatically Collected Data

• Technical Data: IP address, device type, operating system, browser type, screen resolution
• Usage Data: Pages visited, time of visit, in-platform actions, login records
• Location Data: Approximate location based on IP address for security and compliance purposes
• Game Data: Betting records, game history, and usage patterns for service improvement

365huat uses your personal data for the following purposes, all of which are necessary to deliver a quality platform experience to Malaysian players:

3.1 Account Management & Services

• Creating and managing your 365huat player account
• Process deposits and withdrawals via your chosen Malaysian payment methods
• Verifying your identity through the KYC process for account security
• Send transaction notifications, winnings alerts, and important account information
• Provide responsive customer support in Bahasa Malaysia

3.2 Security & Fraud Prevention

• Detecting and investigating suspicious or fraudulent activity
• Monitoring usage patterns to detect unauthorised access
• Comply with anti-money laundering (AML) requirements
• Verify user age to comply with the 21-and-above policy

3.3 Platform Improvements

• Analyse usage data to enhance the player experience
• Personalising content and promotions based on your preferences
• Running A/B tests to improve interface design

3.4 Marketing Communications

With your consent, we may send you information about new promotions, exclusive bonuses, and 365huat platform updates. You may opt out of marketing communications at any time by clicking "Unsubscribe" in any email or by contacting our support team.

365huat processes your personal data on the following legal bases:

• Contract Performance: Processing is required to provide the platform services you have registered for
• Legal Obligation: Compliance with Malaysia's PDPA, KYC, and AML requirements
• Legitimate Interests: Fraud prevention, platform security, and service improvement
• Consent: Marketing communications and the use of optional cookies — may be withdrawn at any time

365huat does not sell or rent your personal data. However, we may share information with selected third parties in the following circumstances:

5.1 Service Providers

We work with trusted service providers who help us operate the platform, including:

• Payment Processors: To process transactions via Touch 'n Go, GrabPay, DuitNow, Boost, ShopeePay, Maybank2u (FPX), and CIMB Clicks (FPX)
• Game Providers: Authorised third-party game providers such as Evolution Gaming, Pragmatic Play, and others — minimum necessary data only
• Cloud Services: Server infrastructure providers who have signed strict data protection agreements
• Analytics Services: To understand platform usage and improve the player experience

All of these service providers are bound by data confidentiality agreements that prohibit them from using your information for any purpose other than those specified.

5.2 Legal Requirements

We may disclose your data when required by Malaysian law, court order, or a competent regulatory authority.

6.1 Retention Period

365huat retains your personal data for as long as necessary for the stated purposes, or as required under Malaysian law:

• Active Account Data: For the duration your account remains active
• Transaction Data: Minimum 7 years after the transaction (legal requirement)
• KYC Data: Minimum 5 years after account closure
• Security Logs: 12 months for security investigation purposes
• Support Communication Data: 3 years from the date of interaction

6.2 Security Measures

To protect your personal data, 365huat employs multiple layers of security:

• Data Encryption: All sensitive data is encrypted in transit (SSL/TLS 256-bit) and at rest (AES-256)
• Access Controls: Only staff with specific authorisation may access user data
• 24/7 Monitoring: Threat detection systems operating around the clock
• Two-Factor Authentication: 2FA option available for added account protection
• Regular Security Audits: Independent security assessments conducted on a regular basis

365huat uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device.

7.1 Types of Cookies We Use

• Essential Cookies: Required for core platform functions such as login, game sessions, and security — cannot be disabled
• Functional Cookies: Remembering your preferences such as language, display settings, and game choices
• Analytical Cookies: Help us understand how players use the platform for improvement purposes
• Marketing Cookies: Used with your consent to display relevant promotions

You can manage your cookie preferences through your web browser settings. However, disabling essential cookies may affect the functionality of the 365huat platform.

As a 365huat user and Malaysian citizen or resident, you have the following rights regarding your personal data:

To exercise any of the above rights, please contact us by email at support@365huat.bid or via our platform's Live Chat. We will process your request within 30 business days.

The 365huat platform is strictly prohibited for individuals under the age of 21. We do not knowingly collect personal data from underage individuals. Should we discover that such data has been collected inadvertently, we will take immediate steps to delete it and close the account in question.

If you become aware that someone under the age of 21 has registered an account on 365huat, please notify us immediately at support@365huat.bid.

The 365huat platform may include integrations with third-party services such as game providers and payment processors. This Privacy Policy applies only to data processing carried out directly by 365huat.

We encourage you to read the privacy policy of each third-party service provider you interact with through our platform. 365huat is not responsible for the privacy practices of those third parties, though we do select partners who uphold high security standards.

365huat reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, new technologies, or updated legal requirements. You will be notified of any significant changes through:

• Email notification to your registered address at least 7 days before the amendment takes effect
• Prominent notice on the 365huat platform homepage
• Login pop-up notifications for amendments that require renewed consent

Your continued use of the 365huat platform after any amendment takes effect constitutes your acceptance of the updated terms.

If you have any questions, concerns, or requests regarding your personal data and the 365huat Privacy Policy, you are welcome to reach us at:

• Email: support@365huat.bid
• Live Chat: Available 24 hours a day, 7 days a week on the 365huat platform
• Response Time: Within 3 business days for general enquiries; 30 business days for formal data rights requests

For formal complaints that cannot be resolved through the channels above, you may refer the matter to the Department of Personal Data Protection Malaysia under the Ministry of Communications and Digital.